Question 1

How can I purchase books from Tenali Exam Publishers?

Accepted Answer

You can browse our Study Materials catalog, select the books you need (MTS, Postman, Mail Guard, or PA/SA), choose your preferred medium (English, Telugu, or Hindi), add them to your cart, and proceed to checkout with our secure Razorpay payment gateway.

Question 2

What languages/mediums are available for Postal LDCE books?

Accepted Answer

Our study materials are meticulously prepared in three languages: English, Telugu (తెలుగు), and Hindi (हिंदी). You can choose your preferred language on the product page before ordering.

Question 3

Are the books updated as per the latest India Post syllabus?

Accepted Answer

Yes! All our book bundles are 100% updated with the latest Department of Posts syllabus, Postal Manual Volumes V, VI & VII, PO Guide Part I & II, SB Orders, and administrative instructions.

Question 4

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, and Net Banking through our bank-grade secure Razorpay gateway.

Question 5

Is the payment process safe and secure?

Accepted Answer

Yes, all payments are 100% encrypted and processed via RBI-authorized Razorpay payment gateways with bank-grade security. We never store your card or bank credentials.

Question 6

What should I do if my payment fails or is deducted without order confirmation?

Accepted Answer

If amount was deducted but order was not confirmed due to network error, the bank automatically refunds it within 5-7 business days. You can also email us at tenaliexamspublishers@gmail.com with your payment screenshot for immediate assistance.

Question 7

How long does delivery take across India?

Accepted Answer

Orders are dispatched via India Post Speed Post / registered parcel service and typically reach within 3-7 business days depending on your postal PIN code.

Question 8

Do you deliver to all locations and rural post offices across India?

Accepted Answer

Yes! We deliver pan-India to every State, District, Taluk, and Pin Code, including remote branch post offices.

Question 9

What are the delivery charges?

Accepted Answer

We offer free or subsidized flat delivery via Speed Post across India on all official exam guide bundles.

Question 10

How can I track my book parcel?

Accepted Answer

You can track your parcel anytime from our Track Order page using your Order ID and phone number/email. You will also receive Speed Post tracking numbers via SMS/WhatsApp upon dispatch.

Question 11

Can I cancel my order before dispatch, and how does the refund work?

Accepted Answer

Yes, you can cancel your order anytime before it is dispatched directly from your My Orders page. When cancelled, a 100% full refund is automatically initiated to your original payment method. The refund will be credited to your bank account/UPI/card within 4 to 6 business days via standard banking settlement (instant refund is not supported).

Question 12

What is your return or replacement policy for damaged books?

Accepted Answer

If your package arrives damaged in transit, simply contact us at tenaliexamspublishers@gmail.com within 7 days with photos, and we will dispatch a brand new replacement free of charge.

Question 13

How can I contact customer support?

Accepted Answer

You can reach our dedicated support team via WhatsApp or email at tenaliexamspublishers@gmail.com. We respond to all queries promptly.

Frequently Asked Questions

Purchasing & Book Formats

Payment & Security

Shipping & Delivery

Order Tracking & Support

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